BeProfit offers Plus plan members the ability to request custom metrics tailored to their specific business needs. This allows you to create unique KPIs that aren't available in our standard dashboard, helping you track performance
Eligibility
Plus Plan Required: Custom metrics creation is exclusively available to BeProfit Plus plan subscribers
Technical Feasibility: All requests are subject to technical review by our product team
How to Request a Custom Metric
1. Contact Support: Reach out to our support team through the in-app chat or through email
2. Provide Formula Details: Clearly define your custom metric with:
- Proposed metric name
- Mathematical formula using available BeProfit data points
- Business rationale for the metric
Example Custom Metric Request
Metric Name: "ROAS with Returns"
Formula: (Net Sales + Returns) / Marketing Spend
Rationale: Measures marketing effectiveness against initial sales before returns are subtracted
Implementation Process
1. Request Review: Our support team will review your request for clarity and forward it to our product team2. Technical Assessment: Our product team evaluates technical feasibility
3. Implementation: For approved requests, our development team creates the custom metric
4. Testing: The metric is tested for accuracy across your connected stores
5. Deployment: Once verified, the custom metric is added to your dashboard
6. Multi-store Implementation: If you have multiple stores, let us know if you want the metric applied across all accounts
Timeframe
While implementation times vary based on complexity, we typically complete custom metric requests within 3-5 business days for Plus plan members.Limitations
Custom metrics must utilize data points already tracked within BeProfitExtremely complex calculations may require additional assessment
Some formulas may not be possible due to technical constraints