Within SVB Online Banking's User Administration, Administrators can add new Users for their company by either copying a current User's permissions and modifying service entitlements as needed, or creating a new User from scratch.

You can also use these instructions to modify an existing User's permissions after you have located and selected to edit the User. Visit the View/Edit a User page if you need help locating a User.

There are 9 potential steps for adding a new User:

  1. Basic User Information

  2. Assign High-Level Services (including Open Banking)

  3. Assign Service-Level Entitlements

  4. Wire Payment & FX Services Permissions (if either permission is selected)

  5. Card Account Management Permissions (if selected)

  6. Bill Pay Plus Setup (if selected)

  7. Basic Setup Confirmation

  8. Additional Setup Required (if required by the service)

  9. Dual Administration (if enabled)

Basic User Information

Administrators can complete the following steps to add a new User to SVB Online Banking:

  1. Hover over your Name in the top-right corner of any SVB Online Banking screen, and select Users under Administration.

    Silicon Valley Bank online banking
  2. Click Add User.

    Add user to SVB
  3. Select the method you want to use to add a new User:

    • Copy a Current User’s Permissions: Copy an existing User's permissions (see note below).

      1. Click the radio button for the User Name you want to copy.

      2. Click Copy User's Permissions at the bottom of the screen.

    • Create New User from Scratch: To create a User without any preset permissions.

  4. Enter a User ID. This must be unique across Online Banking. If you receive a duplicate notice, we recommend adding numbers (e.g. JaneDoe55).

  5. Enter Basic User Information, including name and contact information.

    • UK Services Requirement: Enter a phone number for the User. This must be an active number the User has access to, and will be used to generate a One Time Code to complete their first log in to Online Banking. You can edit this after the User has been created if they need an alternative number registered.

  6. Select Administrator or User from the 'Role/Group' drop-down. Visit the Roles page for more information.

    Create new user in SVB online banking
  7. OPTIONAL:

    • Change Primary Admin: If this new User's role is set to 'Administrator', you can click this checkbox at the bottom of the screen to make them the Primary Administrator for your company.

    • Change Primary Contact: Click this checkbox at the bottom of the screen if you would like this new User to be the Primary Contact for your company. Not specific to Cards.

  8. Click Continue to proceed, Clear to reset the fields, or Cancel to discontinue.


After setting up Basic User Information, select the High-Level Services you would like this User to have access to within SVB Online Banking.

  • For Read-Only Access: Skip this step unless you want to Grant Mobile Access to this User, allowing them to view account information on the SVB Mobile Banking app, without Mobile Deposit capabilities.

  • Foreign Exchange Transaction Inquiry: Select this checkbox to grant a User access to view your company’s FX transactions. SVB recommend Users with FX Foreign Exchange Services also be granted this permission in order to view all FX activity.

High-Level Services

Complete the following steps to assign High-Level Services to this new User:

  1. Click the checkbox for the Service(s) you want this User to have access to. You can click the ALL SERVICES checkbox if you want this User to access all services listed. See below for details.

    Select services for SVB user
    • Open Banking: Click the checkbox(es) for Account Services and/or Payment Services if you want this User to manage consents for Third Party Providers.

    • Card Account Management: Click the checkbox for Card Account Management if you want this User to access and manage your company's Card Program online. If you are only granting a User this permission, no additional services are required and you can proceed to 'Step 5: Card Account Management Permissions'.

    • SAM Accounts: Click the checkbox for SVB Asset Mgmt Redemption Transfer if you want this User to have transfer permissions for your company's SAM account. Proceed to to 'Step 3: Assign Service-Level Entitlements' to grant them access and transfer limits for the required SAM account.

    • Cash Sweep: Click the checkbox for Sweep Portal if you want this User to be able to access and manage your SVB Cash Sweep Account(s). If you are only granting a User access to Cash Sweep, proceed to 'Step 3: Assign Service-Level Entitlements' to grant them access to required Cash Sweep Accounts.

    • Grant Mobile Access and/or Mobile Deposit: To provide this User with access to the SVB Mobile Banking app, verify that the checkbox for Grant Mobile Access is checked. Click the Mobile Deposit checkbox if you want to add check deposit capabilities. The User must download the SVB Mobile Banking app to their phone and log in using their SVB Online Banking credentials.

  2. Click Continue tor proceed, Back to return to the previous screen, or Cancel to discontinue.

    • Controlled Disbursement Account/Lockbox Services: If either service was selected, you will be required to enter a unique three-character User ID (alphabetical only - you may want to use the Users initials) on the next screen. Click Done.


After selecting High-Level Services, select the specific Service-Level Entitlements this User will be entitled to for each service and associated account.

  • For Read-Only Access: Only click the Account Reporting and Statements checkboxes for the accounts you want the User to view.

  • Card Account Management: No action is required on this screen. Proceed to Step 5: Card Account Management Permissions.

  • SAM Accounts: Accounts and transfer options are available within the SVB Asset Mgmt Redemption Transfers and Internal Transfers sections on-screen.

Service-Level Entitlements

Complete the following steps to assign Service-Level Entitlements to this new User:

  1. Click the checkbox for each SVB account and associated service(s) this User will be able to access. For SAM accounts, click the SVB Asset Management Account checkbox for the SAM account you want this User to access, and click the SAM Transfer From checkbox. You also have the option to click the SAM Transfer To checkbox within 'Internal Transfers' to add/remove fund transfer permissions to your SVB Deposit Account(s).

    • Unchecked Boxes: Indicates that the User will not have access to that account or service.

    • Red X: Indicates the account is ineligible for the service, or that you are not entitled as an Administrator.

    SVB account services and internal transfers
  2. For each account listed, enter the maximum per Transfer Limit amount this User will be authorized to transfer to and from the account on a daily basis.

  3. Click Continue to proceed, Back to return to the previous screen, or Cancel to discontinue.

If you selected the Wire Payment Services permission when assigning High-Level Service entitlements, you will be directed to the Wire Payment Set-up screen where you can grant Wire permissions for individual accounts.

SAM Accounts: You will complete the same instructions below to add or update Wire initiation and/or approval permissions, including any desired limits for this User.

Wire Payment Services

Complete the following steps to assign Wire permissions to this new User:

  1. Click the checkbox next to each Wire permission you want to provide this User high-level access to:

    • VIEW

    • INITIATE

    • APPROVE

    • CREATE OR APPROVE (Wire Templates)

  2. For each Wire permission selected, set the specific level of entitlements, including access to view, initiate and/or approve Wire payments, setting Wire limits, and managing Wire templates.

    SVB wire payments and permissions
  3. Click Continue to proceed, Back to return to the previous screen, or Cancel to discontinue.


If you selected the Card Account Management permission when assigning High-Level Service entitlements, you will be directed to the Card Accounts screen where you can grant Card Account Manager capabilities for SVB Card accounts. For available Card accounts, you have the option to select:

  • No Access: User will not have access to the associated Card Program.

  • Card Account Manager: User will have all or some of the permissions available in Card Account Management for the associated Card Program based on your selections.

Card Account Management

Complete the following steps to add this new User as a Card Account Manager for associated Card Programs:

  1. Click the Card Account Manager radio button to grant the User access to all or some of the permissions in Card Account Management.

  2. Click the checkbox next to each permission you want this User to access and manage. To set read-only access, do not check any boxes:

    • Card Status

    • Spend Controls

    • Manage Rewards

    • Card Requests

    • Payments

    SVB card account management
  3. Click Continue.

Complete the following steps to access a User and grant them specific permissions within Bill Pay Plus:

  1. From the 'Bill Pay Plus Setup' screen, verify the User you are adding to the service.

  2. Select the appropriate Time Zone for your User from the drop-down.

  3. Click the checkbox for your company's Customer # to add the User.

  4. Select the appropriate Bill Pay Plus Role from the drop-down. Review the permissions for each role to ensure you’re selecting the right role for this User based on your company’s needs.

  5. If the role requires specific account access (e.g., Admin (Super-User) or Payer), checkboxes will appear next to the available accounts. Click the checkbox for the accounts you would like the User to access.

    SVB bill pay role
  6. Click Continue to be taken to the 'Verification' page.

  7. If all the User access looks to be correct, click Continue.


Confirmation

Once you have completed new User setup, a Basic Set-up Confirmed pop-up will appear, including:

  • Basic User Information: Name and User ID.

  • Status/Potential Action Required: Status for each SVB service and if additional setup is required.

SVB new user confirmation

Important: If Dual Administration is enabled for your company, newly added Users will go into a Pending status. A second Administrator will need to follow the steps for Dual Administration to complete User setup within SVB Online Banking and required services.

Cash Sweep Portal

The Cash Sweep Portal's User data updates three times a day, Monday - Friday: 6:00 AM, 12:00 PM, and 6:00 PM PT. When accessing the portal, new Users may see an Error 30 message. If this occurs, SVB recommends logging in to SVB Online Banking and accessing the portal after the next system update has occurred.

Proceed to Step 7 if additional setup is required. Otherwise, new User setup is complete.


Additional Setup Required

An Additional Setup Required notification indicates that steps are required within a specific service to complete User setup. Click the link provided in the Status/Potential Action Required section to go to a service and complete the required steps.

For help completing User setup and granting entitlements, click the links below to go to the service's User Administration page.

REQUIRED

NOT REQUIRED

Additional steps are required within the service to complete setup.

No additional steps are required. You can grant specific entitlements within the service.

ACH Services

Controlled Disbursements

Bill Pay Classic

Mobile Deposit

Fraud Control Services

Remote Deposit Capture

Lockbox Services

Remote Lockbox

UK Services

Important: If Dual Administration is enabled for your company, newly added Users will go into a Pending status. A second Administrator will need to follow the steps for Dual Administration to complete User setup.

Lockbox Services requires Dual Administration within the service for any modifications made to a User or Group permissions.

Dual Administration is an optional feature that helps your company manage the risk of fraud by requiring two SVB Online Banking Administrators to create/modify Users and entitlements.

If 'Dual Administration' is Enabled for your company (visible on the 'User Administration' screen), newly created or modified Users/Administrators require a second Administrator to review and approve any changes.

The 'Status' of a User will display as Pending if new, or Modify-Pending if there are changes pending approval. Contact Client Services to enable Dual Administration for your company.

Dual Administration

A second Administrator can complete the following steps within User Administration to review and approve changes:

  1. Hover over your Name and select Users below 'Administration'.

    SVB dual administration setup
  2. Click the # Users next to 'Users Pending Action' to display the User(s) pending review.

  3. Click the Pending (if new User) or Modify-Pending (if existing User) link.

    SVB pending user
  4. To review the proposed changes, click Review Changes at the bottom of the screen. The 'Verify Changes' screen displays the 'Original' and 'Pending Changes'. Click Close when done reviewing.

    SVB verify changes to user
  5. Click to Approve or Reject the User changes. Click Cancel to discontinue.

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