This article reviews how to contact Amazon Seller Support to make Viably your payout account.
When you accept Viably Growth Capital offer and take funding with Viably, per your agreement, you are required to change your deposit method and payout account to your Viably Global Account. Doing so will activate continuous working capital with Viably and centralizes where you
To switch your deposit method on Amazon Seller Central, there are several steps you will need to take to reduce the risk of Amazon identifying this change as unauthorized activity.
🚨We highly recommend making this change at least 3 days (as Amazon's review of your new deposit account may take up to three days) before your next scheduled payment date with Viably. Amazon has very stringent rules around changing your deposit method, to help mitigate risk or fraudulent attempts on your account, so we encourage you to follow the below steps to reduce any flags by Amazon.
During the process of changing your deposit method on Amazon Seller Central, request a call from Amazon Support for additional assistance. Check "Urgent" to receive a call within 30minutes from Amazon Support.
We recommend that you contact and inform Amazon’s client service before switching your deposit method to your Viably Global Account as this can help reduce the risk of Amazon identifying the activity as unauthorized.
In this article we:
-Outline how to work with Amazon Seller Support to change your payout account
-Providing the appropriate documentation to Amazon to align with the INFORM Consumers Act
How to get help from Amazon Seller Support
Let's walk through the steps of getting assistance from Amazon Seller's Support to make this change:
STEP 1:
Log in to your Amazon Seller Central account. Once in your dashboard, navigate to the upper right-hand corner and click "Help" in the toolbar.
STEP 2:
You'll then be moved into a "Help" page. Scroll to the bottom, and under "Need more help?" select "Get Support."
STEP 3:
Once clicked, you'll be served two options about the service you need assistance with. Click "Selling on Amazon."
STEP 4:
Then you will be promoted to provide the details about your inquiry. On this screen, scroll to and select "Or, browse for your issue in the menu."
STEP 5:
You will then be provided a new menu of options to choose from. Select "Your account."
STEP 6:
Within the "Your account" options, select “Other account issues.”
STEP 7:
Once selected, you'll have a space to describe your issue. Enter "Please call" into this description box. Beneath the description you will also have a "Contact Method" - be sure to enter your phone to receive a call AND check the box "This issue is urgent and requires immediate attention".
We recommend keeping the description of your issue brief (ie "Please call") to help prompt more immediate contact with an Amazon Seller Support specialist.
When the Amazon Support specialist contacts you, ask them to RESET your current deposit method for your Amazon US marketplace. They will ask you several security questions and reset your deposit method.
❗DO NOT ask them to replace your method or add an account, as they are unable to do that. Once reset, you can then add your Viably Global Account information, without fears of an Amazon flag.
Where can I find the documents needed to verify my Viably account?
When making your Viably your Amazon payout method, you will be asked to provide documentation authenticating your Viably Global Account (in accordance with their policies, specific to the INFORM Consumers Act). Acceptable documentation should include the name of the account holder, account number, date the account was issued, and official bank information.
We've outlined the documentation to be prepared to share including:
-Bank Statements
-Bank Letter (Verification Letter)
Bank Statements
To get a copy of your Viably Global Statement click the "Settings" gear in the bottom of your Viably navigation bar. Within Settings you will see "Documents." Click into Documents and you'll be presented the bank statements for your account.
*Note if you have a brand new Viably account, the statement will not yet be available. In such cases you can provide a voided check from Viably. This can be done by clicking "Move Money" in the upper right-hand corner of Viably and selecting "Send a Physical Check" and completing the requested details. More on creating a check here. 
Verification Letter
There are several places you can get a copy of your Viably Global Account verification letter.
One way is from your Profile card (found on any page in Viably). Click "Viably Account Details" in the dropdown. From there, you can download or request an emailed copy of your account verification letter.
You can also request a verification letter for your VIably Global Account, directly from your Accounts page. Once on the Accounts page, click the three dots next to your Global Account to expand the account details.
This will then show you the account name, account number, routing number and the option to download a verification letter. 