Can I have more than one Shopify shop?
You can have multiple shops set up on your account. This gives you the option to easily switch between shops, compare them, and view high-level aggregate data across all your shops and platforms.
Here is how you can add shops:
With our plus plan, you can add more shops within the same subscription. For other plans, you should have a subscription per shop. For more information, please explore our pricing page.
Is a Free-Trial offered?
We offer a 14-day free trial for all our plans, allowing you to seamlessly connect your Shopify, Amazon, WooCommerce, and Wix stores. During this trial period, you can set up everything you need to get started, and engage with our support team and onboarding specialists. By the time your trial concludes, you'll be fully equipped and ready to hit the ground running.
To change our shipstation currency, you need help from our tech support team, please reach out to support@beprofit.co
Can I ask which data you are currently using within BeProfit from the Klaviyo integration? This will help us better understand your needs and assist you with finding the best alternative solutions.
You can still use UTM attribution for your tracking needs. For more information, please visit our UTM Attribution Guide.
The first time the Google sheet is connected to the Products Costs page it will update past and future orders. Any future change will only update future orders.
In order to set or update your Shipping costs go to Settings ➡️ Costs ➡️ Fulfillment.
How can I adjust fees and costs in BeProfit, such as COD fees, shipping costs, processing fees, and taxes?
To adjust various fees and costs in BeProfit, follow these steps:
- Adjust COD fees: Go to Settings ➡️ Costs ➡️ Processing Fees. In the Processing Fees page, you can view all the gateways that were used in orders.
- Set different shipping costs for different shipping methods: Use the fulfillment profile feature to set different shipping costs for different shipping methods. Go to Settings ➡️ Costs ➡️ Fulfillment
- Apply different processing fees based on the payment gateway: Go to Settings ➡️ Costs ➡️ Processing Fees.
- Recalculate taxes for a specific month's orders: Taxes are pulled from the data received on the orders. The taxes are the sales taxes that a customer has paid when placing an order. If there's an issue with the taxes, it's likely due to the data in the orders.
How can I change BeProfit to display in EUR currency, and does it support third-party currency plugins for WooCommerce?
BeProfit can only show your data in the shop's currency. To change the currency display, you need to confirm your shop admin currency by navigating to WooCommerce > Settings > General and selecting the desired currency from the “Currency Options” dropdown menu. However, BeProfit does not get the currency indication from Woo API for third-party currency plugins like Multi Currency for WooCommerce. You can set your default currency in Woo settings, in addition to your plugin settings, but BeProfit will still display the data in the shop's currency.
How can I change the login email for my BeProfit account?
To change the login email for your BeProfit account, you can invite a new user with the desired email address. This is the easiest method for security reasons.
To combine workspaces, please contact support@beprofit.co, and they will assist you. Provide all the relevant information, including the shops and the destination workspace.
You can set your Calculation Preferences to exclude all $0 orders.
Go to to Settings ➡️ Costs ➡️ Calculation Preferences ➡️ Exclude orders from calculations by status section
Custom metrics can be created by the BeProfit team.
Can you please elaborate on the metric you'd like to see and its formula?
In order to adjust costs, like commissions or fees, in proportion to your marketing platform's ad spend:
- Navigate to Settings
- Click Costs
- Select Marketing Platforms
- Click on the edit icon (three dots on the right) of the marketing platform you'd like add the variable expense to
- Click on Add variable expense
- Fill in the Expense Amount, as a percentage of the ad spend
- Select the First Payment date OR select to apply the expense retroactively on all ad spend
- Click Save
Hi, unfortunately, you can't control the workspace email recipient. Only the shop reports can be set by the user. The workspace owner is the one who receives workspace-related emails.
You can add fixed costs like rent and payroll, they are called operational costs in BeProfit
Here is an article on how to add them Custom Operational Expenses
How can I manage profit, compare sales, and allocate marketing by country?
You can compare your sales per country in the Compare Countries report. Marketing is not allocated per country by default, but it might be possible to enable marketing per country for your account.
Each shop has its own unique settings. So, if you happen to make any changes to the cogs on one shop, it won't affect the settings of the other shops in your workspace.
How can I set all the fees in my BeProfit account for my Shopify store?
BeProfit automatically deducts PayPal and Shopify processing fees. For other fees, refer to our knowledgebase guides.
How can I set up UTM attribution in BeProfit and get information about membership pricing?
UTMs are fully supported and easy to set up in BeProfit. it's important to know that UTMs are only supported with Shopify shops. You can find more details in the BeProfit documentation. Regarding membership pricing, you can check the available plans and discounts here.
How can I test the Ultimate Plan before making a decision to switch, and are there any offers to help convince decision-makers to stay with BeProfit?
You can start with a free trial of the Ultimate plan by going to your billing page, changing your plan, and selecting the Ultimate plan. This will give you a 14-day trial to test out the features. To help convince decision-makers, you can start with the free trial and discuss the commercials later.
Sorry, but we aren't supporting Kalvio integration anymore. However, if you're using UTMs and on a plan with this feature, you can still allocate orders that came from Klavio or any email source and see your email conversion.
How do the Predicted returns cost work?
In regards to Predicted Returns, when enabling it, you can estimate your costs before actual refunds occur, giving you a more accurate picture of your shop's profitability. To use Predicted Cost, simply set a predicted cost per day, and it will calculate as % of orders' revenue. Predicted Cost will then estimate the percentage of the cost for each day based on your defined settings. For example, you could set the Predicted Cost to 10%, which means that for every new order, 10% of the order value will be attributed to returns on the first day, 7% for the second day, and so on. Once the actual refund data becomes available, the Predicted Cost will seamlessly replace the estimated percentages with real values. This means you'll always have the most accurate information about your shop. The number of selected days should be set based on your shop's return policy.
How does BeProfit integrate with CJ Dropshipping for automating the cost of goods, verifying COGS accuracy, and accounting for taxes in expenses?
BeProfit updates the COGS on an order level based on CJ Dropshipping data for an order. To check that COGS are shown correctly, you can compare the COGS calculated for an order in BeProfit with the COGS from CJ Dropshipping. Taxes are not pulled from CJ Dropshipping, but rather from the order data we receive from the eCommerce platform (Shopify/Amazon/WooCommerce).
How does Klaviyo's API update affect my BeProfit account?
Please note that due to Klaviyo's migration to the new API, the BeProfit app will no longer support Klaviyo integration. We understand that this change may cause inconvenience. However, we are here to assist with any questions or provide alternative solutions you might need. You can still utilize our UTM solution
If you are looking for a company-level expanse, meaning you are looking to spread an expanse across different shops within your workspace, you should use Workspace Expanse
We provide support through our AI bot in chat and human support via email. We focus on providing seamless online support, so we don't offer phone call demos. If you need assistance, feel free to ask here in the chat, or you can email our support team at. We're here to help!
BeProfit does not offer a free plan to new members, but we do provide trial days to test BeProfit. If you are part of any specific offer, please reach out to our support via email so our team can look into the case at support@beprofit.co.
You can change a shop's name by going to Settings ➡️ Shop ➡️ General settings.
Under the shop's name click on the edit icon.
Take a quick look at this article explaining how to compare the Shopify data to BeProfit and what might affect the differences.
What happens when I pause my account?
Pausing your account means you won’t have access to your data, but you can easily start a new plan whenever you're ready to use our tools again.
What should I do if the COGS/Product Costs data is incorrect?
First, identify the product with the incorrect COGS and provide the correct value. Then, check if the data is being updated from a connected source, such as a Google Sheet.
What should I do if the fulfillment/shipping costs data is wrong in one of my stores while other stores are functioning fine?
If other stores seem to be functioning fine, it might be an issue specific to the store with incorrect data. Providing the requested information, such as how your shipping costs are defined in BeProfit, the integration you're using, specific dates with wrong shipping costs, expected shipping costs for these dates, shipping costs you see in BeProfit, a specific order example with incorrect shipping costs, and a screenshot of the order showing the actual shipping costs, will help us investigate the issue further.
Why is there a profit displayed on a voided and canceled order?
The orders page is a raw data page, and the profit displayed for voided and canceled orders won't be included in the aggregate data on other pages. The product team is considering adding an indication for this page to avoid confusion.
What current platforms do you support?
The four platforms that you can connect to our BeProfit platform are:
Amazon
Shopify
WooCommerce
Wix
This is what we have now - we are looking to add more to provide more options for our user-base